Shipping policy
Last updated: 24 September 2026
At PassFirstTime, we aim to make ordering simple and straightforward. This policy explains how orders are processed and delivered.
1. Order Processing
Orders are normally processed within 1–3 working days after payment has been successfully received.
During busy periods, product launches or promotional events, processing may take a little longer. If there is a significant delay, we will provide an update where possible.
2. Delivery
Delivery times depend on the destination and the product ordered.
Estimated delivery times will be shown during checkout where available. Delivery times are estimates and are not guaranteed.
Once your order has been dispatched, you may receive tracking information where tracking is available.
3. Shipping Address
Please make sure your delivery address is correct before completing your order.
PassFirstTime cannot be responsible for delays or additional costs caused by an incorrect or incomplete address provided at checkout.
4. Delivery Delays
Delivery may occasionally be delayed because of circumstances outside our control, including:
- Courier delays
- Severe weather
- Public holidays
- High demand
- Incorrect delivery information
- Other unforeseen circumstances
If your order appears to be delayed, please contact us with your order number and we will assist you.
5. Damaged or Missing Orders
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product where appropriate.
If your order has not arrived within the expected delivery period, contact our support team so we can investigate.
6. Digital Products
Our UK Driving Test Guide is a digital product and does not require physical shipping.
After purchasing the digital guide, you will receive instructions for accessing or downloading the product electronically.
7. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
8. Contact Us
If you have questions about shipping or your order, please contact the PassFirstTime support team through our Contact Us page.
Please note: Replace the estimated 1–3 working day processing time and any delivery estimates with the client's actual fulfilment terms if those have been provided.